Refund & Cancellation Policy-Our Commitment to Transparency
At Singh Brothers Tour & Travels, we understand that travel plans can change. This Refund & Cancellation Policy provides a clear guidelines for our travelers while managing the unique logistics of Jammu & Kashmir tourism. We aim to be your trusted partner in every step of your Himalayan journey and trip.
Refunds- Refund & Cancellation Policy
Clear timelines for returning your booking amount based on how early you notify us of a cancellation.
Date Changes
Flexible rescheduling options for your trip dates, subject to seasonal availability and partner confirmation.
No-Shows
Policy details regarding missed services or flights where the traveler is unable to reach the destination.
Provisions for unforeseen events like extreme weather, local strikes, or mountain pass closures.
Force Majeure
Refund Schedule
30+ Days
Full Refund minus Booking Fee
Cancellations made more than 30 days before the trip start date.
50% Refund
15-30 Days
Cancellations made between 15 to 30 days before departures.
7-14 Days
25% Refund
Cancellations made between 7 to 14 days prior to your trip.
< 7 Days
No Refund
Cancellations made less than 7 days before the trip are non-refundable.
Cancellation Process
Follow these simple steps to request a booking cancellation. We aim to process all requests within 24-48 business hours.
01
Submit Request
Email us at singhbrotherstourntravels@gmail.com with 'Cancellation Request' as the subject.
02
Provide Details
Include your Booking ID, Guest Name, and the reason for cancellation in your message.
03
Confirmation
Once verified, you will receive a formal cancellation confirmation email with refund details.
04
Refund Process
Refunds are processed back to the original payment method within 7-10 working days.
iiiRefund
Please note that any transaction fees charged by payment gateways are non-refundable. For bookings involving third-party services like flights and specific luxury hotels, the refund processed by Singh Brothers Tour & Travels will be subject to the respective partners' policies. We recommend sharing your bank details or UPI ID in the initial request to expedite manual transfers if applicable.